FAQ’s

Do you have a question about the Sen Sen. cabinets and sideboards? Check below our frequently asked questions. If you cannot find your answer in this list, we're happy to help. Send your question to hello@sensenbylemonlily.com.

Cabinets and sideboards

What is the difference between the sideboards?

Actually the only difference is the height of the frame. You can choose between the sideboard low (57cm height) and the sideboard high (70cm height). The cabinet of both sideboards is identical.

Where are your cabinets and sideboards made?

All our furniture is handmade in the Netherlands by local furniture makers. We aim to keep our production nearby since we value sustainability and we do want to support our locals.

What do you mean with handmade?

Each piece of Sen Sen. furniture is unique and one-of-a-kind, since it’s handmade from beginning to end.

Our furniture makers carefully make every part of the cabinet. From the triangles of the Senna collection to the ball-shaped legs of the James collection. All manually made and chafed by our craftsmen in their own design.

Due to the hand painted matt finish, the look and feel of our products is very authentic.

 

What finish do you use?

All our products are finished with a primer and a matt lacquer, both water-based.

Which materials do you use?

The Senna and James cabinets and sideboards are made of high quality recycled MDF with a FSC quality mark. Except for the James cabinet natural, which is made out of pinewood. All designs are finished with a primer and a matt lacquer, both water based.

The frame of the Senna collection is made out of solid high-quality oak.

The ball shaped legs of the James collection are made out of solid hard-maple and the bottom of the cabinet consists of multi layered birch wood.

All types of wood we use have a FSC quality mark.

In which colors can I order my cabinet or sideboard?

You can choose out of 6 different colors, see the product description for the available colors. It might be that you have seen our designs in different colors, this is because we change our color scheme every year.

Can I order my cabinet or sideboard in a custom color?

Yes, you can order your cabinet or sideboard in a custom color for a surcharge of €200. Please send an e-mail to hello@sensenbylemonlily.com to find out more.

Can I order a sample of the colors you have available?

Yes, you can order a sample of the 6 available colors in our online shop.

How can I maintain my cabinet or sideboard?

To maintain your handmade cabinet or sideboard, we advise to use a dry, clean and soft cloth to remove dust. To remove stains we recommend the use of a damp clean cloth (not too wet).

We do not recommend the use of cleaning detergents, since the product is made out of wood and has a water based finish.

How much weight can I put on each shelve?

We advise to place a maximum weight of 20 kg on each shelve.

Payment

Which payment methods do you accept?

At our online shop, you can pay by creditcard, iDEAL (Netherlands) and Bancontact (Belgium).

What will happen after you have received my payment?

When we have received your payment in full, we will process your order. From this moment, the estimated lead-time for delivery will be 10-14 weeks.

Shipping

What are your shipping cost?

The shipping cost for a colour sample are;

  • The Netherlands : up to 2 samples FREE of charge (additional sample € 10,00)
  • Belgium : up to 2 samples FREE of charge (additional sample € 10,00)
  • Other countries : price upon request (hello@sensenbylemonlily.com)

The shipping cost for our cabinets and sideboards are;

Full-service delivery

  • The Netherlands (ground floor): FREE
  • Belgium (ground floor): € 60
  • Other floors: € 30

Other countries

We can also deliver our products to other countries. Just contact us at sensen@lemon-lily.com  and we will inform you about the shipping cost for delivery.

Note : Additional cost may apply, see our terms & conditions and shipping for more information.

What is full-service delivery?

We offer full-service delivery on cabinets and sideboards in the Netherlands and Belgium. Our delivery partner will deliver your order with two persons and will take care of the assembly of your cabinet or sideboard. They will also take care of packaging materials when they leave.

Who will deliver my cabinet or sideboard?

For the delivery of your cabinet or sideboard, we use the services of a professional transport company. They will pick up your order from our warehouse, after which they will contact you to schedule a delivery date and time.

Since we are depending on the services and capacity of our partner, we cannot guarantee any dates.

Order

Can I change or cancel my order?

Yes, you can change or cancel your order within 24 hours after placing your order with us. We can only accept cancellations and/or changes in writing.

Since we make each piece of furniture by hand and only upon order, we cannot accept any changes after 24 hours and your order will be final.

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